1. Introduction
This Privacy Policy explains how oukairui (“we/us/our”) collects, uses, stores, and shares your personal information when you use our official website. By using our services, you agree to the terms herein.
2. Scope
Applies to oukairui’s official website, mini-programs, and H5 pages. Does not cover third-party linked services or offline stores.
3. Information Collection & Use
3.1 Necessary Personal Information
- Account registration/login: Mobile number or email (for identity verification).
- Order/transaction: Recipient name, contact number, delivery address (for order processing and delivery); payment order number (no sensitive payment details stored).
- Device/technical info: Device type, IP address, browsing records (for service maintenance and security).
3.2 Optional Personal Information
- Member profile (name, birthday, preferences) for personalized services.
- Location data (for store/delivery queries, removable via device settings).
- Interaction records (comments, likes) for service optimization.
3.3 Usage Purposes
- Provide core services (account management, order fulfillment).
- Improve service quality and personalize recommendations.
- Ensure account and transaction security.
- Send legal notifications (service updates, security alerts).
4. Information Sharing & Transfer
We will not sell or rent your personal information. Sharing is only permitted in the following cases:
- With service providers (logistics, payment, tech) under confidentiality agreements.
- As required by legal authorities or for protecting legitimate rights.
- During corporate restructuring (with prior notice and privacy obligations ensured).
5. Your Rights
- Access/query your personal information via “Account Center”.
- Correct/update incomplete/incorrect data.
- Request deletion or withdraw consent (does not affect prior legal processing).
- Apply for account cancellation (data anonymized/deleted per law).
Contact us to exercise these rights; we will respond within 15 working days.
6. Storage & Protection
- Data is stored in China (cross-border storage only with consent).
- Retention period: 5 years for transaction records; 1 year for member data after account cancellation.
- We adopt encryption, firewalls, and access controls to protect data. Note: No internet transmission is 100% secure.
7. Cookies
- Cookies are used to remember login status and preferences.
- You can disable cookies via browser settings (may affect some functions).
- We do not collect excessive information via cookies.
8. Contact Us
For questions or complaints, please contact:
Phone: [+852 56829668]
